Returns & Refund Policy

1. Damage or Leakage in the Product

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the required details within 48 hours of the delivery date.

We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged or faulty.

Please allow one to three weeks from the day you return your package for your exchange request to be fully processed and closed.

2. Damaged or Resealed Shipment Packaging

If your shipment packaging is damaged or resealed, please do not accept it and notify us.

3. Exchange or Refund Request

Please write to us within 48 hours of receiving the product that you would like to exchange or refund.

Please include the following details with your request:

• Complaint Order Number
• Invoice number
• Details of your request or complaint
• Images or videos to support the complaint with Batch details clearly visible.

Without the required details, we cannot process the request.

4. Images & Videos Required for Claims

Depending on the issue with your order, please provide clear images or videos as described below.

5. Complaint Processing

Once all the required details are received, it would take our team 3 working days to revert on the complaint, query or issue.

In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged.

In the case of a product refund, once your request is approved, the refund will reflect in your account within 10–15 days and you will be sent an email confirming the same.

6. Reverse Pick-up Requirements

All products to be exchanged must be sent back to us packed in the same packaging as it was received in.

The package must be physically accompanied during the reverse pick-up by the original receipt and a document stating the following:

• Address of dispatch
• Name & Address of the customer
• Order number
• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment, including inside and outside packaging, with the Customer Care representative you have been in touch with on email.

7. Exchange Order Processing

Once the package is received by our warehouse team, the exchange order will be processed within 24 hours.

You will then be informed of the new consignment tracking details.

8. Gift Boxes

9. Important Note